Privacy Policy

1. Introduction

Instanced.io ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website instanced.io and use our enterprise-grade game server hosting services. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name, email address, and contact information
• Billing and payment information (processed securely through third-party providers)
• Account credentials and authentication data
• Communication preferences and support interactions

Usage Data

• Server usage statistics and performance metrics
• Website interaction data (pages visited, time spent, clicks)
• IP addresses, browser type, device information, and access times
• Game server logs and monitoring data (anonymized where possible)
• Support tickets and communication history

Technical Data

• Server configuration and deployment information
• Network performance and latency data
• System logs and error reports
• Cookies and tracking technologies (see Cookie Policy below)

3. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our game server hosting services
• Process transactions and manage billing
• Deliver technical support and customer service
• Monitor server performance and ensure optimal uptime
• Send service updates, security alerts, and important notifications
• Improve our services through analytics and usage patterns
• Ensure compliance with our Terms of Service and applicable laws
• Prevent fraud and enhance security measures
• Communicate about new features, products, and promotional offers

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information with:

Service Providers

• Payment processors (Stripe) for transaction processing
• Cloud infrastructure providers (AWS, Google Cloud, Azure, Hetzner) for server hosting
• Analytics services (Umami) for website performance monitoring
• Customer support tools and communication platforms
• Security and monitoring services

Legal Requirements

• When required by law, court order, or legal process
• To protect our rights, property, or safety
• To prevent fraud or illegal activities
• In connection with a business transfer or acquisition

5. Data Security

We implement comprehensive security measures to protect your personal information:

• End-to-end encryption for data transmission
• Secure data storage with industry-standard encryption
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Employee training on data protection best practices
• Incident response procedures for data breaches

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Until account closure + 7 years for legal compliance
• Server logs and monitoring data: 90 days
• Billing records: 7 years for tax and legal purposes
• Support communications: 3 years for service improvement
• Marketing data: Until you opt out or 3 years of inactivity

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at help@instanced.io. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of our services.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses (SCCs) for EU data transfers
• Adequacy decisions by relevant data protection authorities
• Certification schemes and codes of conduct
• Binding corporate rules for intra-group transfers

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new policy on our website
• Sending email notifications for material changes
• Displaying prominent notices on our platform

Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: